On-Site Customer Support Specialist (Manufacturing)

Sumitomo Electric Interconnect Products, Inc.; San Marcos (CA); On-site; USD 40,000 - 43,000; Full time

Job summary

Sumitomo Electric Interconnect Products, Inc. in San Marcos, CA is hiring a Customer Support Representative to handle customer inquiries, process orders, and coordinate deliveries.

The role requires on-site work with a focus on accurate data entry, order management, and proactive communication with customers and internal teams. Candidates should have at least 2 years of customer service experience in a manufacturing environment, strong communication skills, and proficiency with Outlook, Excel,

Qualifications

• Minimum of a High School diploma or equivalent.
• Minimum of 2 years of customer service or sales experience in a distribution and/or manufacturing environment.
• Basic knowledge of SEIP’s product lines is required.
• Sensitivity to the customer’s point of view and concerns, and a demonstrated ability to efficiently solve the particular situation is required.
• Excellent interpersonal, written, and oral communication skills.
• Experience with Microsoft Outlook, Excel, and Word required.
• ERP data entry experience is required.

Responsibilities

• Send acknowledgements with delivery information to customers after entering the sales order.
• Print pickers, file customer purchase orders, acknowledgements, and associated documents daily.
• Work with departments to ensure orders are handled timely so delivery dates are met.
• Respond to all customer inquiries via phone and e-mail.
• Enter orders into ERP (JDE-based) and confirm promise date to customer.
• Provide customers with price and availability as needed and approved.
• Expedite customer orders per their request.
• Research and inform customers about returns and credits.
• Provide samples and literature upon request.
• Coordinate special labeling requirements and maintain literature inventory.

Skills

Customer service

Communication

Interpersonal skills

Multilingual (preferred)

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Outlook

Excel

Word

ERP system

Job description

Sumitomo Electric Interconnect Products, Inc. in San Marcos, CA is hiring a Customer Support Representative to handle customer inquiries, process orders, and coordinate deliveries.

The role requires on-site work with a focus on accurate data entry, order management, and proactive communication with customers and internal teams. Candidates should have at least 2 years of customer service experience in a manufacturing environment, strong communication skills, and proficiency with Outlook, Excel,