On-Site Customer Support Specialist - Home Improvement

Socket.dev; Minneapolis (MN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k)

Flex spending account

Job summary

Champion Window is seeking a Customer Support Specialist for an on-site role in Minnesota. You will handle customer questions, schedule warranty appointments, update CRM records, and assist with service and installation coordination.

The role emphasizes strong communication, team collaboration, and attention to detail, with a competitive hourly pay range and benefits. On-site requirements and veterans outreach are highlighted.

Qualifications

• High school diploma or GED required.
• 5+ years customer support experience preferred.
• Experience in home improvement a plus.

Responsibilities

• Answer customer inquiries via phone, text, and email.
• Provide updates on installation and service status via outbound calls.
• Schedule warranty appointments for the Service Department.
• Enter and maintain customer records in the CRM database.
• Process payments and manage accounts receivable tasks as needed.
• Support divisions in collections and financial workflows.

Skills

Clear communication

Multitasking

Team player

Attention to detail

Phone/email support

Education

High school diploma or GED

Tools

CRM database

Job description

Champion Window is seeking a Customer Support Specialist for an on-site role in Minnesota. You will handle customer questions, schedule warranty appointments, update CRM records, and assist with service and installation coordination.

The role emphasizes strong communication, team collaboration, and attention to detail, with a competitive hourly pay range and benefits. On-site requirements and veterans outreach are highlighted.