Customer Support Specialist

Socket.dev; Milwaukee (WI); On-site; USD 26,000 - 29,000; Full time

Job summary

Champion Window in Milwaukee is seeking a Customer Support Specialist for an on-site role. You will handle warranty scheduling, parts ordering, and maintain customer records through the installation and service lifecycle.

This position requires strong customer service, clear communication, and ability to multi-task in a fast-paced environment. A high energy, team-oriented, and detail-focused mindset is essential for success.

Qualifications

• 5 years customer support experience preferred.
• Experience in the home improvement industry a plus.
• Strong communication and team collaboration.

Responsibilities

• Respond to customer inquiries via phone, text, and email.
• Make outbound calls to provide installation/service updates.
• Schedule warranty appointments for the Service Department.
• Enter and maintain customer records in CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports prior to meetings.
• Support divisions in Accounts Receivable collections.

Skills

Customer support

Communication skills

Multi-tasking

Team player

CRM usage

Education

High School Diploma or GED

Tools

CRM Database

Job description

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $19.00 to $21.00 per hour

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent
• 5 year's customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.