Construction Manager

Great Day Improvements; Knoxville (TN); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Bonus pay

Health, dental, and disability保险

401K plan

Paid vacation & holidays

Company truck & tools

Job summary

Champion Window is seeking an Installation Manager to lead and optimize the installation division, including supervisors, technicians, and subcontractors. The role emphasizes achieving customer experience targets, revenue goals, and efficient operations.

The position requires coordinating schedules, monitoring performance metrics, and ensuring 100% completion and 100% payment while maintaining high customer satisfaction. A related associate degree or equivalent experience is preferred.

Qualifications

• Associate’s degree or equivalent experience.
• 2-5 years in construction/remodeling preferred.
• Ability to supervise and train others.
• Strong written and verbal communication skills.
• Proficient with MS Office 365.

Responsibilities

• Lead, monitor, coach, and hold the division team accountable to operational goals.
• Monitor KPIs including AR, WIP, COGs, service reports and cycle times.
• Ensure customer satisfaction and timely updates post-installation.
• Forecast staffing and capacity to meet installation and service targets.
• Oversee scheduling, invoicing, and field operations.

Skills

Leadership & team supervision

Communication skills

Problem solving

MS Office 365

Driving license

Education

Associate’s degree or equivalent experience

Tools

MS Office 365

Job description

Champion Window - Construction/Installation Manager

As an Installation Manager you are responsible to Lead, Monitor, Coach, and hold your division team Accountable in the successful execution and attainment of our operational goals (customer experience, revenue, cost of goods, accounts receivable, product service, recruiting) within our core exterior home improvement products (windows, sunrooms, doors, siding). The division team under your responsibility includes but is not limited to Installation Supervisors, Service/Measure Technicians, Production Specialist, Employee and SubContractor Installers. This role will require early starting times and can sometimes include working Saturdays.

Why Champion?

• Highly competitive pay (Qtrly Bonuses)
• Robust benefit package- full-time W-2 position, health, dental and disability insurance, flexible spending account, 401K, paid vacation, holidays and much more
• Culture focused- community involvement, employee incentives/rewards and much more
• Company provided truck, tools, gas card & phone allowance
• Opportunity to grow in a national 60-year-old company who designs, builds, installs & guarantees it!
• Monitor and manage our key business reports, dashboards, and key performance indicators including but not limited to Uninstall Reporting, AR, WIP, COGs, Service Reporting, Stage Payments, Cycle Times. Execute and maintain company policies and procedures.
• Proactively manage customer satisfaction and resolve customer concerns. Regular and systematic customer updates including but not limited to sales/measure to product ordered/received/time to schedule, product service and post installation follow-up. Respond within 24 hours to customer

inquiries including assigned tasks, emails, and phone calls. Personally visit customers that have filed Guild Quality/BBB/AG Complaints and resolve the concerns quickly with Regional Manager/ Regional Operations Manager’s input and or approval.

• Monitor and manage COGs, inventory, accruals, job costing, all invoicing, and big box store purchases. Within each product, verify cost of labor and material for employees and subcontractors to achieve division profitability expectations.
• Coach and foster teamwork, accountability, and trust within the operations team. Build positive collaboration among operations, sales and centralized teams. Recognize employee excellence and celebrate goal achievements. Identify underperformers, hold accountability, and implement training as required.
• Responsible and accountable for division capacity, forecasting, revenue and service. Ensuring staffing and training to achieve measure, installation and service requirements and objectives. Accurately forecasting by timely ordering, scheduling, updating system information, warehouse inventory and managing factory expected ship dates. Follow company installation revenue policies to achieve 100% completion, 100% payment, COC received, and customer post-installation communication.
• Associate’s degree in a related field or equivalent experience
• 2-5 years of relevant experience, preferably in the construction/remodeling industry
• Ability to supervise and train others and create and organize schedules
• Creative and practical problem-solving/critical-thinking skills
• Excellent written and verbal communication skills
• Computer software competencies (MS Office 365)
• Valid DL and clean driving record

Champion’s dedication to customer satisfaction, product innovation and quality manufacturing is the driving force behind our success and growth. Founded in 1953, Champion has since expanded into locations nationwide—all of which are supported by professional sales, installation and service teams. Working at Champion is more than just a job. It's an inspiring career that helps make families' homes safer, healthier, more attractive and energy efficient.

We offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account, a company truck and more.

Champion Window is an Equal Employment Opportunity Employer.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.

#INDO