Customer Support Specialist

Socket.dev; Minneapolis (MN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k)

Flex spending account

Job summary

Champion Window is seeking a Customer Support Specialist for an on-site role in Minnesota. You will handle customer questions, schedule warranty appointments, update CRM records, and assist with service and installation coordination.

The role emphasizes strong communication, team collaboration, and attention to detail, with a competitive hourly pay range and benefits. On-site requirements and veterans outreach are highlighted.

Qualifications

• High school diploma or GED required.
• 5+ years customer support experience preferred.
• Experience in home improvement a plus.

Responsibilities

• Answer customer inquiries via phone, text, and email.
• Provide updates on installation and service status via outbound calls.
• Schedule warranty appointments for the Service Department.
• Enter and maintain customer records in the CRM database.
• Process payments and manage accounts receivable tasks as needed.
• Support divisions in collections and financial workflows.

Skills

Clear communication

Multitasking

Team player

Attention to detail

Phone/email support

Education

High school diploma or GED

Tools

CRM database

Job description

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $19.00 to $21.00 per hour

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent
• 5 year's customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.