Customer Support Specialist

Great Day Improvements; New Berlin (WI); On-site; USD 26,000 - 29,000; Full time

Job summary

Champion Window is seeking a Customer Support Specialist for an on-site role. You will handle customer concerns, schedule warranty appointments, order parts, and maintain records through the installation and service process.

The position requires a high school diploma and strong communication skills; 5 years customer support preferred; experience in home improvement is a plus. On-site work, competitive benefits, and a team-focused environment are offered.

Qualifications

• High school diploma or GED is required.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry is a plus.
• Must be service-oriented with high energy and teamwork.
• Excellent written and verbal communication.

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meetingProvide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned
• High school diploma or GED equivalent
• 5 year’s customer support experience preferred

Skills

Customer support

Phone support

CRM software

Multitasking

Education

High school diploma or GED

Tools

CRM Database

Job description

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range $19.00 to $21.00 per hour

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meetingProvide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned
• High school diploma or GED equivalent
• 5 year’s customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.