On-Site Customer Support Specialist — Growth & Impact

Dillard's Inc.; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Dillard's Inc. in Fort Worth, TX is seeking customer-focused associates to provide accurate, timely support in a full-time, on-site role. You will help customers with product information, services, and online tools, ensuring a cohesive service experience.

Successful candidates will communicate clearly, thrive in a busy setting, and maintain accurate records while building positive relationships across teams.

Qualifications

• Demonstrate effective communication when engaging with customers.
• Show foundational computer literacy and keyboarding abilities.
• Thrive in a fast-paced work environment with efficiency.
• Build positive, professional relationships with customers and teams.
• Apply strong problem-solving skills and flexible approaches.
• Prioritize tasks with effective time management.

Responsibilities

• Resolve customer inquiries with accurate, timely support and service excellence.
• Research and implement appropriate solutions to customer concerns.
• Guide callers through the website with clear product and service instructions.
• Collaborate with internal departments to address complex needs.
• Log customer interactions clearly for future reference.

Skills

Communication

Computer skills

Fast-paced

Relationship-building

Problem solving

Time management

Job description

Dillard's Inc. in Fort Worth, TX is seeking customer-focused associates to provide accurate, timely support in a full-time, on-site role. You will help customers with product information, services, and online tools, ensuring a cohesive service experience.

Successful candidates will communicate clearly, thrive in a busy setting, and maintain accurate records while building positive relationships across teams.