On-Site Customer Support Specialist

QuikStor; El Segundo (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life 保险

401k Retirement Plan

Vacation and Sick Time

20 Days of Remote Work

Annual Bonus

Employee Assistance Program

Education Assistance Program

Employee Discount Store

Equity Opportunities

Discounted Storage

Job summary

QuikStor is seeking a Customer Service Representative to be the first point of contact for clients, answering questions, guiding workflows, and ensuring a warm, efficient experience during every interaction.

Based on-site at HQ in El Segundo, CA, the role emphasizes responsiveness, strong communication, and seamless handoffs to Technical Support, with coverage during Pacific Time business hours.

Qualifications

• 2+ years in a customer service role with direct client contact by chat, email, and phone.
• Experience with a ticketing/help desk system (Intercom, Zendesk, Freshdesk, HubSpot Service Hub, or ServiceNow).
• Clear, friendly, professional written communication and a calm, patient phone presence.
• Ability to manage a busy queue and follow through on every conversation.

Responsibilities

• Respond to inbound client conversations promptly and warmly within targets.
• Resolve everyday questions directly, including how-to questions, account and login help, navigating the platform, and common workflows such as move-ins, payments, and reports.
• Walk facility staff through common tasks step by step, in plain language, over chat, email, or phone.
• Keep clients updated at every step until the issue is resolved, including when another team is working on it.
• Recognize urgency and immediately flag anything that affects a facility's ability to operate.

Skills

Customer service

Written communication

Phone presence

Queue management

Tools

Intercom

Zendesk

Freshdesk

HubSpot Service Hub

ServiceNow

Job description

QuikStor is seeking a Customer Service Representative to be the first point of contact for clients, answering questions, guiding workflows, and ensuring a warm, efficient experience during every interaction.

Based on-site at HQ in El Segundo, CA, the role emphasizes responsiveness, strong communication, and seamless handoffs to Technical Support, with coverage during Pacific Time business hours.