On-Site Customer Support & Scheduling Specialist

Dawson's Electric & Air; Raleigh (NC); On-site; USD 37,440 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching

Paid Time Off

Paid Holidays

Pet Insurance

Job summary

Dawson's Electric & Air in Fuquay-Varina, NC, is seeking a full-time on-site Customer Service Representative to be the first point of contact for customers and to coordinate with our dispatchers, electricians, and HVAC technicians to schedule service. You will ensure smooth, professional experiences from initial call through follow-up.

This role emphasizes multi-tasking in a fast-paced environment, data accuracy in our scheduling system, and after-hours support, with pathways for growth and

Qualifications

• 1-2 years of customer service experience.
• Experience with ServiceTitan or other home services CRM platforms preferred.

Responsibilities

• Inbound Calls: Answer customer calls with professionalism and care, gathering necessary details to schedule service.
• Outbound Calls: Proactive follow-ups to confirm appointments and recalls on estimates.
• Happy Calls: Follow up post-service to ensure satisfaction.
• Technician Coordination: Coordinate with electricians and HVAC technicians to align customer needs with schedules.
• Data Management: Maintain accurate notes in scheduling system.
• After-Hours Support: Rotate in after-hours shifts for emergencies.

Skills

Inbound Calls

Outbound Calls

Data Entry

Interpersonal Skills

Customer Service

CRM Familiarity

Tools

ServiceTitan CRM

Scheduling Software

Job description

Dawson's Electric & Air in Fuquay-Varina, NC, is seeking a full-time on-site Customer Service Representative to be the first point of contact for customers and to coordinate with our dispatchers, electricians, and HVAC technicians to schedule service. You will ensure smooth, professional experiences from initial call through follow-up.

This role emphasizes multi-tasking in a fast-paced environment, data accuracy in our scheduling system, and after-hours support, with pathways for growth and