On-Site Customer Experience & Scheduling Specialist

Socket.dev; St. Louis (MO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision package

401(k)

Flex spending account

Job summary

Champion Window in Missouri is seeking a Customer Support Specialist for an on-site role. You will handle customer support concerns, schedule warranty appointments, order parts, and maintain customer records through installation and service.

This position requires strong communication, teamwork, and the ability to multitask in a fast-paced environment. Prior home improvement experience is a plus, and Champion Window supports its veterans and employees.

Qualifications

• High school diploma or GED equivalent.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry is a plus.
• Must be a service-oriented, energetic team player who can multi-task.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Skills

Customer support experience

Communication skills

Team player

Multi-tasking

High energy

Education

High school diploma or GED

Job description

Champion Window in Missouri is seeking a Customer Support Specialist for an on-site role. You will handle customer support concerns, schedule warranty appointments, order parts, and maintain customer records through installation and service.

This position requires strong communication, teamwork, and the ability to multitask in a fast-paced environment. Prior home improvement experience is a plus, and Champion Window supports its veterans and employees.