On-Site Customer Success Specialist | Order & Ops

ALAMANCE FOODS INC; Graham (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

ALAMANCE FOODS INC is seeking a Customer Success Specialist to ensure accurate order execution and timely communication. This on‑site, full‑time role acts as the main liaison between customers and internal teams to resolve issues and maintain strong relationships.

The position requires 2+ years in customer service, strong communication, attention to detail, and proficiency with Microsoft Office. On‑site work in Graham, NC with no travel expected.

Qualifications

• 2+ years of experience in customer service, account support, or related role.
• Strong communication and problem solving skills.
• High attention to detail and ability to manage multiple priorities.

Responsibilities

• Serve as primary contact for assigned customer accounts and ensure satisfaction.
• Process orders, track shipments, and provide updates on status.
• Coordinate with operations, warehouse, quality, and transportation teams.
• Identify issues early and communicate resolutions clearly to customers.
• Maintain records of interactions and service metrics for reporting.

Skills

Customer service

Account support

Communication

Attention to detail

Organization

Multitasking

Tools

Microsoft Office

Job description

ALAMANCE FOODS INC is seeking a Customer Success Specialist to ensure accurate order execution and timely communication. This on‑site, full‑time role acts as the main liaison between customers and internal teams to resolve issues and maintain strong relationships.

The position requires 2+ years in customer service, strong communication, attention to detail, and proficiency with Microsoft Office. On‑site work in Graham, NC with no travel expected.