On-Site Customer Success & Sales Pro

Ninja Transfers; Philadelphia (Philadelphia County); In loco; USD 38.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision insurance

401(k) with company match

Company-paid life insurance

Paid time off

Employee discounts on apparel and co-­

On-site food market

Casual dress environment

Regular company-wide events

Descrizione del lavoro

Ninja Transfers is seeking a Customer Service Representative to join our on-site Sales team in Philadelphia. You will be a primary contact for customers via phone, email, and chat, guiding them through orders and artwork creation while partnering with production and shipping teams.

The ideal candidate communicates clearly, solves problems quickly, and stays organized while juggling multiple conversations. Retail/apparel familiarity is a plus, with competitive quotes and exceptional service

Competenze

• Strong customer service and communication skills.
• Sales experience is a plus.
• Ability to type 60+ WPM.
• Salesforce or other CRM experience is a plus.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills.

Mansioni

• Assist customers by phone, email, and live chat throughout the ordering process.
• Help customers navigate the website and online ordering tools.
• Assist with creating, modifying, and submitting custom designs and artwork.
• Ensure orders are entered and processed accurately.
• Create competitive, customized quotes based on customer needs.
• Identify opportunities to help customers find the right products and solutions for their business.
• Serve as a point of contact between customers and internal teams.
• Complete time-sensitive customer and sales follow-ups.
• Troubleshoot order, artwork, shipping, and production questions.
• Proactively communicate with customers to keep orders on track.
• Build strong relationships that encourage repeat business.

Conoscenze

Customer service

Communication

Sales experience

Typing 60+ WPM

CRM experience

Attention to detail

Multitasking

Problem solving

Team collaboration

Apparel industry

Strumenti

Salesforce

Descrizione del lavoro

Ninja Transfers is seeking a Customer Service Representative to join our on-site Sales team in Philadelphia. You will be a primary contact for customers via phone, email, and chat, guiding them through orders and artwork creation while partnering with production and shipping teams.

The ideal candidate communicates clearly, solves problems quickly, and stays organized while juggling multiple conversations. Retail/apparel familiarity is a plus, with competitive quotes and exceptional service