On-Site Client Experience Specialist

Platinum Coastal Group; Wilmington (NC); On-site; USD 24,000 - 36,000; Full time

Job summary

Platinum Coastal Group is seeking an entry‑level, on‑site team member who thrives in a client-facing role. You will welcome clients in person, respond to routine questions, and coordinate their needs with internal teams to ensure satisfaction.

This position emphasizes face‑to‑face interaction and strong relationship building with customers, members, and community partners. A personable, dependable, and coachable candidate will fit well in a fast-moving environment.

Qualifications

• Personable and dependable for an entry-level role.
• Comfortable starting conversations and engaging with clients.
• Able to communicate professionally in a fast-moving environment.

Responsibilities

• Welcome and assist clients face to face.
• Respond to routine questions and service requests.
• Coordinate client needs with internal teams.
• Help maintain strong ongoing relationships.

Skills

Customer

Customer service

Entry-level

Job description

Platinum Coastal Group is seeking an entry‑level, on‑site team member who thrives in a client-facing role. You will welcome clients in person, respond to routine questions, and coordinate their needs with internal teams to ensure satisfaction.

This position emphasizes face‑to‑face interaction and strong relationship building with customers, members, and community partners. A personable, dependable, and coachable candidate will fit well in a fast-moving environment.