On-Site Customer Success Associate

Platinum Coastal Group; Manchester (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level customer support specialist to provide proactive, face-to-face assistance and strengthen customer satisfaction and usage on site in Missouri. You will engage with customers, answer questions about services, and coordinate solutions that meet their needs.

The role emphasizes friendly, professional communication in a fast-moving environment, with opportunities to learn and grow within a customer-facing team.

Qualifications

• Entry-level role; no prior professional requirement
• Strong communication and interpersonal skills are essential
• Experience in transferable customer-facing roles is a plus (retail, hospitality, campus activities)

Responsibilities

• Build rapport with customers through regular interaction
• Answer questions and explain services
• Identify needs and coordinate appropriate support
• Follow up on open requests and customer feedback

Skills

Customer

Customer service

Customer support

Job description

Platinum Coastal Group is seeking an entry-level customer support specialist to provide proactive, face-to-face assistance and strengthen customer satisfaction and usage on site in Missouri. You will engage with customers, answer questions about services, and coordinate solutions that meet their needs.

The role emphasizes friendly, professional communication in a fast-moving environment, with opportunities to learn and grow within a customer-facing team.