On-Site Customer Service Specialist - Musical Instruments

Eastman Music Company; Pomona (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Paid Holidays and Vacation

Job summary

Eastman Music Company in Pomona, CA is seeking a Customer Service Representative to handle dealer orders, inquiries, and returns. This on-site, full-time position emphasizes accurate order processing, responsive communication, and strong relationship building with customers and sales staff.

The ideal candidate will have experience in music industry customer service, solid Excel skills, and the ability to multitask in a fast-paced setting. On-site work with standard full-time hours is required.

Qualifications

• Previous music industry sales and/or customer service experience preferred.
• Excellent verbal and written communication skills.
• Basic computer knowledge in Windows and Excel.
• Ability to multitask and learn quickly in a fast-paced environment.
• Strong organizational and time management abilities.

Responsibilities

• Accurately enters and processes orders submitted by dealers and sales staff.
• Answering customer inquiries in a professional manner.
• Responds to emails from sales staff and dealers.
• Assists customers with returns and replacements.
• Provides dealers with pricing and delivery information.
• Updates dealer accounts and maintains rapport with customers.
• Escalates issues when resolutions are not readily available.
• Monitors orders with scheduled shipment dates to ensure on-time deliveries.

Skills

Communication skills

Multitasking

Adaptability

Problem solving

Tools

Excel

Job description

Eastman Music Company in Pomona, CA is seeking a Customer Service Representative to handle dealer orders, inquiries, and returns. This on-site, full-time position emphasizes accurate order processing, responsive communication, and strong relationship building with customers and sales staff.

The ideal candidate will have experience in music industry customer service, solid Excel skills, and the ability to multitask in a fast-paced setting. On-site work with standard full-time hours is required.