General Customer Service Representative

Eastman Music Company; Pomona (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Paid Holidays and Vacation

Job summary

Eastman Music Company in Pomona, CA is seeking a Customer Service Representative to handle dealer orders, inquiries, and returns. This on-site, full-time position emphasizes accurate order processing, responsive communication, and strong relationship building with customers and sales staff.

The ideal candidate will have experience in music industry customer service, solid Excel skills, and the ability to multitask in a fast-paced setting. On-site work with standard full-time hours is required.

Qualifications

• Previous music industry sales and/or customer service experience preferred.
• Excellent verbal and written communication skills.
• Basic computer knowledge in Windows and Excel.
• Ability to multitask and learn quickly in a fast-paced environment.
• Strong organizational and time management abilities.

Responsibilities

• Accurately enters and processes orders submitted by dealers and sales staff.
• Answering customer inquiries in a professional manner.
• Responds to emails from sales staff and dealers.
• Assists customers with returns and replacements.
• Provides dealers with pricing and delivery information.
• Updates dealer accounts and maintains rapport with customers.
• Escalates issues when resolutions are not readily available.
• Monitors orders with scheduled shipment dates to ensure on-time deliveries.

Skills

Communication skills

Multitasking

Adaptability

Problem solving

Tools

Excel

Job description

Customer Service RepresentativeEastman Music Company

Pomona, CA | USA
Full-Time

About Eastman:

Established in 1992, Eastman began with a passion for making high-quality, hand-made orchestral string instruments. Now encompassing the world class brands of Eastman, Wm. S. Haynes Co., S.E. Shires Co., Backun Musical Services, Laskey Mouthpieces, and Bourgeois Guitars, Eastman Music Company produces some of the finest wind and string instruments for musicians at all levels. Eastman Music Company is one of fastest growing and most exciting companies to work for in the music industry today and has established a reputation for providing excellent product support and customer service.

Responsibilities

• Accurately enters and processes orders submitted by dealers as well as sales staff in the field
• Answering customer inquiries with a professional manner and attitude
• Responds to emails from sales staff and dealers
• Assists customers with returns and replacements
• Provides dealers with accurate pricing and delivery information
• Updates dealer accounts
• Establishes rapport with customers to ensure that all dealers feel important and valued
• Cleary defines dealer issues and helps find resolutions
• Escalates issues or concerns to the appropriate people when clear resolutions are not available
• Monitors orders issued with scheduled shipment dates to ensure deliveries are on time
• Works with purchasing personnel to help meet customer delivery requirementsObtains a thorough knowledge of all Eastman instruments and accessories
• Recommends alternate products based on cost, availability, and specification
• Actively participates in improving our processes

Qualifications

• Previous music industry sales and/or customer service experience is preferred
• Excellent verbal and written communication skills
• Basic computer knowledge in Windows and Excel
• Ability to multitask
• A high level of critical thinking/problem solving skills
• Ability to work in a fast-paced production setting
• Must be able to learn quickly in a constantly changing environment
• Excellent Organizational and time management

Employment Type

Full-time position (minimum 40 hours per week) On site only (There is no option for remote work for this position)

Benefits

• Medical, Dental, Vision, Matching 401(k), Paid Holidays and Vacation

Please, no unsolicited phone calls.