Customer Service

Fiddlershop; Pompano Beach (FL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid holidays

Vacation & sick days

Job summary

Fiddlershop in Pompano Beach, Florida, is seeking a Customer Service Representative to provide exceptional service to customers. This role requires excellent communication skills, customer support experience, and knowledge of musical instruments, preferably bowed stringed instruments. Additional benefits include health insurance, paid holidays, and sick days, creating a positive work environment. Join our award-winning team and contribute to our commitment to excellence and diversity.

Qualifications

• Proven customer support experience.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Experience playing a bowed stringed instrument is preferred.
• Ability to think quickly and perform problem-solving tasks.
• Professional and punctual personal time management.
• Fluent in English.
• Authorization to work in America (Green Card / DHS Authorization).

Responsibilities

• Perform omnichannel customer support wherever customers need it.
• Manage customer relationships and accounts.
• Assist with office administration and organization projects.

Skills

Customer support experience

Strong phone contact handling skills

Active listening

Excellent communication skills

Problem-solving ability

Time management

Fluent in English

Job description

Job Opening: Customer Service Representative

Fiddlershop is looking for a talented individual to join our award-winning team in Pompano Beach, Florida. As a Customer Service Representative, you will provide exceptional service to customers by answering phone calls, chats, emails, and questions about our instruments and products with a positive attitude. Knowledge of bowed stringed instruments (preferably) or other instruments is a must.

Duties and Responsibilities

• Perform omnichannel customer support wherever customers need it, phone, email, chat, etc.
• Manage customer relationships and accounts.
• Assist with other office administration and organization projects.

Requirements

• Proven customer support experience.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Experience playing a bowed stringed instrument is preferred, or other instruments is a requirement.
• Ability to think quickly and perform problem solving tasks, sometimes in uncertain conditions and without management assistance.
• Professional, punctual personal time management.
• Fluent in English.
• Authorization to work in America (Green Card / DHS Authorization).

Benefits

In addition to a positive work environment and training.

• Competitive salary.
• Health insurance.
• Paid holidays.
• Vacation & sick days.

Fiddlershop is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.