On-Site Customer Service Pro – Insurance & Policy Help

Catie Walther State Farm Agency; Lewes (DE); On-site; USD 36,000 - 60,000; Full time

Job summary

Catie Walther State Farm Agency in Lewes, Delaware is seeking a full-time Customer Service Representative to handle inquiries by phone, email and in person, explaining policies and billing processes. You will update records, process payments and support policy changes while ensuring a positive customer experience.

You will identify customer needs, offer suitable products, and collaborate with teammates to maintain a professional, inclusive environment in a busy local agency setting.

Qualifications

• Excellent customer service and customer experience.
• Strong verbal and written communication with active listening.
• Experience in customer service or client-facing roles.
• Ability to learn insurance products and systems.
• Proficiency with basic computer applications and CRM systems.
• On-site in Lewes, DE with attention to detail in a fast-paced environment.
• High school diploma or equivalent; licensing beneficial.

Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Provide information on policies, coverages, billing, and claims.
• Assist with policy changes and updating customer records.
• Process payments and remind customers of deadlines.
• Resolve issues and coordinate with team members for support.
• Support agency growth by identifying customer needs and offering products.
• Maintain a professional, friendly and inclusive environment.

Skills

Customer service

Customer experience

Communication skills

Active listening

Client-facing

Data entry

CRM systems

On-site work

Education

High school diploma

Tools

CRM systems

Agency management systems

Job description

Catie Walther State Farm Agency in Lewes, Delaware is seeking a full-time Customer Service Representative to handle inquiries by phone, email and in person, explaining policies and billing processes. You will update records, process payments and support policy changes while ensuring a positive customer experience.

You will identify customer needs, offer suitable products, and collaborate with teammates to maintain a professional, inclusive environment in a busy local agency setting.