Customer Relations Representative - State Farm Agent Team Member

Lewesdeinsurance; Lewes (DE); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Opportunity for advancement

Team building events

Job summary

Catie Walther State Farm Agency in Lewes, DE is hiring a Customer Relations Representative to deliver exceptional client experiences and support the agency's growth. You will manage inquiries, maintain client records, and collaborate with team members to anticipate needs and enhance satisfaction.

This full-time role emphasizes strong communication, problem-solving, and a calm, customer-first approach in a fast-paced environment, with opportunities for advancement and a supportive benefits

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem solving

Customer service experience

Calm under pressure

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Lewes - DE

• Team building events
• Health insurance
• Paid time off
• 401(k)
• Bonus based on performance
• Opportunity for advancement

ROLE DESCRIPTION

As a Customer Relations Representative with Catie Walther State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.