Customer Service Representative - State Farm Agent Team Member

Lewesdeinsurance; Lewes (DE); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Bonus based on performance

Paid time off

Job summary

Catie Walther State Farm Agency in Lewes, Delaware, is seeking a Customer Service Representative to deliver exceptional customer experiences within a State Farm agent team. You will handle inquiries, assist with policy changes, and coordinate with agency staff to support community members and drive growth.

The role emphasizes customer focus, empathy, and potential internal advancement. This is a full-time, in-person position with benefits and opportunities for growth.

Qualifications

• Excellent communication and interpersonal abilities are required.
• Attention to detail and the ability to multitask effectively.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Lewes - DE

• Team building events
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Catie Walther - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.