Client Relations Specialist - Insurance Growth & Service

Catie Walther State Farm Agency; Lewes (DE); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Opportunity for advancement

Team building events

Job summary

Catie Walther State Farm Agency in Lewes, DE is hiring a Customer Relations Representative to deliver exceptional client experiences and support the agency's growth. You will manage inquiries, maintain client records, and collaborate with team members to anticipate needs and enhance satisfaction.

This full-time role emphasizes strong communication, problem-solving, and a calm, customer-first approach in a fast-paced environment, with opportunities for advancement and a supportive benefits

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem solving

Customer service experience

Calm under pressure

Job description

Catie Walther State Farm Agency in Lewes, DE is hiring a Customer Relations Representative to deliver exceptional client experiences and support the agency's growth. You will manage inquiries, maintain client records, and collaborate with team members to anticipate needs and enhance satisfaction.

This full-time role emphasizes strong communication, problem-solving, and a calm, customer-first approach in a fast-paced environment, with opportunities for advancement and a supportive benefits