On-Site Customer Service Pro – Architectural Lighting

Blue Signal Search; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

15 vacation days

5 sick days

Birthday off

Employer-subsidized medical and dental

Free parking

Job summary

A leading executive search firm is seeking a Customer Service Rep specializing in architectural lighting to join their team in Atlanta. This role involves managing customer interactions, tracking orders, and ensuring smooth coordination between departments. Ideal candidates will have a background in the lighting industry with excellent communication skills and proficiency in ERP and CRM systems. The position offers paid time off, subsidized healthcare, and a dynamic workplace environment.

Qualifications

• At least 2 years in customer service, inside sales, or order management in lighting or related field.
• Proficiency with modern ERP and CRM platforms like Microsoft Dynamics.
• Ability to juggle multiple priorities and work under pressure.

Responsibilities

• Serve as primary contact for customers, providing prompt answers via phone and email.
• Track and adjust orders to meet shipping schedules and lead-time targets.
• Coordinate with sales, warehousing, finance, and marketing.

Skills

Lighting-industry background

Proficiency with ERP and CRM platforms

Strong Excel, Outlook, and Word skills

Excellent written and verbal communication

Problem-solving ability

High sense of ownership

Education

Degree (welcomed but not required)

Tools

Microsoft Dynamics NAV

Dynamics CRM

Job description

A leading executive search firm is seeking a Customer Service Rep specializing in architectural lighting to join their team in Atlanta. This role involves managing customer interactions, tracking orders, and ensuring smooth coordination between departments. Ideal candidates will have a background in the lighting industry with excellent communication skills and proficiency in ERP and CRM systems. The position offers paid time off, subsidized healthcare, and a dynamic workplace environment.