On-site Customer Service Associate - Full-Time

Mathis-Bros-Oklahoma-City-LL; Ontario (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Mathis Home in California is seeking a Customer Service representative for an on-site, full-time role. The position pays $18.05-$25.70 per hour and requires strong customer service and communication skills to assist customers, sales staff, and delivery drivers.

The role involves handling warranties, processing returns, ordering parts, and coordinating with the factory to update service orders. Mathis Home promotes equal opportunity employment and a drug-free workplace.

Qualifications

• Customer service experience preferred.
• Ability to communicate effectively with team members.
• Indoor, climate-controlled work environment.

Responsibilities

• Provide timely and accurate information to customers’ requests and concerns.
• Assist customers, sales, and delivery drivers with purchases.
• Process warranties and returns; order parts for missing hardware.
• Coordinate with the factory on outstanding service orders and update status; file daily invoices.

Skills

Customer service

Effective communication

Job description

Mathis Home in California is seeking a Customer Service representative for an on-site, full-time role. The position pays $18.05-$25.70 per hour and requires strong customer service and communication skills to assist customers, sales staff, and delivery drivers.

The role involves handling warranties, processing returns, ordering parts, and coordinating with the factory to update service orders. Mathis Home promotes equal opportunity employment and a drug-free workplace.