CUSTOMER SERVICE TIER I

Mathis-Bros-Oklahoma-City-LL; Ontario (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Mathis Home in California is seeking a Customer Service representative for an on-site, full-time role. The position pays $18.05-$25.70 per hour and requires strong customer service and communication skills to assist customers, sales staff, and delivery drivers.

The role involves handling warranties, processing returns, ordering parts, and coordinating with the factory to update service orders. Mathis Home promotes equal opportunity employment and a drug-free workplace.

Qualifications

• Customer service experience preferred.
• Ability to communicate effectively with team members.
• Indoor, climate-controlled work environment.

Responsibilities

• Provide timely and accurate information to customers’ requests and concerns.
• Assist customers, sales, and delivery drivers with purchases.
• Process warranties and returns; order parts for missing hardware.
• Coordinate with the factory on outstanding service orders and update status; file daily invoices.

Skills

Customer service

Effective communication

Job description

• On-site
• CUSTOMER SERVICE
• Full-Time
• Requisition #: CUSTO008638

Description

Pay:$18.05-$25.70

EXAMPLES OF WORK PERFORMED: Provide timely and accurate information to customers’ requests and concerns; assist customers, sales, and delivery drivers with purchases; inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels; flows up with factory on outstanding service orders to update status; works non-sellable report to eliminate items waiting on parts; partner with sales associates to meet and exceed customer service expectations; ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices. Any other duties as directed by management.

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment.

Mathis Home is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.