On-Site Customer Service & Admin Specialist

OGP – Optical Gaging Products; City of Rochester (NY); Presencial; USD 26.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off (PTO)

Health coverage

401k

Bonuses

Tuition Reimbursement

Employee Referral Bonus

On-site EV charging

Descripción de la vacante

Quality Vision International Inc. is hiring a Customer Service Administrator for its Rochester, NY location. This full-time role focuses on handling customer inquiries, processing orders, and coordinating service tickets with internal teams.

The position requires strong communication, organization, and problem-solving skills to ensure a positive customer experience. The role involves interacting with customers, channel partners, and internal departments, with duties including order entry,

Formación

• Associate’s degree preferred; equivalent work experience may be considered.
• Previous customer service or administrative experience required.
• Ability to work in a fast-paced, deadline-driven environment with multiple priorities.
• Strong verbal and written communication skills with customers and internal teams.
• Proficiency in Microsoft Office 365 and basic software systems.

Responsabilidades

• Answer phones to provide customer service; initiate callback escalations.
• Enter and expedite orders, quotes and RMAs via the ticket system.
• Dispatch tickets and monitor follow-up to ensure timely resolution.
• Collaborate across Sales, Service, Planning, Purchasing, Manufacturing and others.
• Learn and apply international shipping, packaging and customs standards.

Conocimientos

Customer service

Phone handling

Order management

Multitasking

Communication

Educación

Associate’s degree (business/admin)

Herramientas

Microsoft Office 365

Descripción del empleo

Quality Vision International Inc. is hiring a Customer Service Administrator for its Rochester, NY location. This full-time role focuses on handling customer inquiries, processing orders, and coordinating service tickets with internal teams.

The position requires strong communication, organization, and problem-solving skills to ensure a positive customer experience. The role involves interacting with customers, channel partners, and internal departments, with duties including order entry,