On-Site Customer Service & Orders Specialist

Quality Vision International; City of Rochester (NY); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401k plan

Tuition reimbursement

Annual bonuses

Job summary

Quality Vision International in Rochester, NY is seeking a Customer Service Administrator to deliver high-quality service to customers, channel partners, and internal teams. You will manage inquiries, service tickets, orders, quotes, and escalations in a fast-paced environment.

The role emphasizes attention to detail, effective communication, and problem-solving while supporting the Inside Service team and coordinating with multiple departments to ensure timely follow-up and positive customer

Qualifications

• Associate’s degree preferred; equivalent work experience may be considered.
• Strong verbal and written communication with customers and teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented and process-driven with focus on accuracy and follow-up.
• Proficiency in Microsoft Office 365 and learning company software.

Responsibilities

• Answer phones and provide customer service; initiate callback escalations for partners and field techs.
• Direct inquiries to Service Request Web Form and assist customers with ticketing process.
• Enter and expedite parts orders, quotes, and RMAs via ticket system.
• Dispatch tickets and monitor follow-ups to ensure timely resolutions.
• Collaborate with Sales, Service, Planning, Purchasing, Manufacturing, and other departments.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Team collaboration

Education

Associate’s degree in Business Administration or related field

Tools

Microsoft Office 365

Job description

Quality Vision International in Rochester, NY is seeking a Customer Service Administrator to deliver high-quality service to customers, channel partners, and internal teams. You will manage inquiries, service tickets, orders, quotes, and escalations in a fast-paced environment.

The role emphasizes attention to detail, effective communication, and problem-solving while supporting the Inside Service team and coordinating with multiple departments to ensure timely follow-up and positive customer