On-Site Customer Experience Specialist (Spokane)

Oldcastle APG; Spokane (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k) plan

Paid time off 120 hours/year

Disability benefits

Nine paid holidays per year

Job summary

Oldcastle APG, a CRH company, is seeking a customer support associate for an on-site role in Spokane, WA. The position focuses on handling client inquiries, guiding solutions, and ensuring timely follow-up with accuracy and professionalism.

You will assist customers with product questions, orders, and issues, process payments, and coordinate with the sales team to maintain strong relationships and on-time delivery. The role requires attention to detail and multitasking.

Qualifications

• High school diploma or equivalent required.
• Strong customer service mindset and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage multiple inquiries efficiently.

Responsibilities

• Assist customers with product questions, orders, tracking, and issues.
• Enter email and phone orders into the system for delivery.
• Issue credits or debits accurately when needed.
• Send open order reports as required.
• Meet daily quotas and provide timely responses to inquiries.
• Process credit card payments through Cenpos.
• Answer incoming calls via WebEx Cisco system.
• Ensure invoices are accurate and orders are delivered on time.
• Track orders from entry to delivery or pickup by customer.
• Support the sales team and build strong internal/external relationships.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

WebEx/Cisco

Cenpos

Job description

Oldcastle APG, a CRH company, is seeking a customer support associate for an on-site role in Spokane, WA. The position focuses on handling client inquiries, guiding solutions, and ensuring timely follow-up with accuracy and professionalism.

You will assist customers with product questions, orders, and issues, process payments, and coordinate with the sales team to maintain strong relationships and on-time delivery. The role requires attention to detail and multitasking.