On-Site Customer Experience Specialist — Beaverton

pacificoffice; Beaverton (OR); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Professional development

Career growth opportunities

Comprehensive benefits package

Collaborative work environment

401(k) with employer match

Paid vacation and sick leave

Job summary

Pacific Office Automation in Beaverton, OR is seeking a Customer Experience Representative. In this role, you will support customers and internal teams by addressing requests and ensuring a positive experience.

The ideal candidate is detail-oriented, organized, and skilled at problem-solving while managing multiple tasks. You'll benefit from professional development opportunities and a supportive work environment.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Minimum 1–2 years of customer service experience.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer requests and questions by phone and email.
• Assist with invoices, statements, contracts, and account updates.
• Manage and resolve customer support tickets.
• Coordinate with internal teams to resolve issues.
• Maintain documentation and follow established processes.
• Identify and escalate issues requiring additional support.

Skills

Customer service experience

Problem-solving skills

Microsoft Office

Attention to detail

Organizational skills

Communication skills

Education

High school diploma

Associate degree preferred

Job description

Pacific Office Automation in Beaverton, OR is seeking a Customer Experience Representative. In this role, you will support customers and internal teams by addressing requests and ensuring a positive experience.

The ideal candidate is detail-oriented, organized, and skilled at problem-solving while managing multiple tasks. You'll benefit from professional development opportunities and a supportive work environment.