Customer Experience Representative

pacificoffice; Beaverton (OR); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Professional development

Career growth opportunities

Comprehensive benefits package

Collaborative work environment

401(k) with employer match

Paid vacation and sick leave

Job summary

Pacific Office Automation in Beaverton, OR is seeking a Customer Experience Representative. In this role, you will support customers and internal teams by addressing requests and ensuring a positive experience.

The ideal candidate is detail-oriented, organized, and skilled at problem-solving while managing multiple tasks. You'll benefit from professional development opportunities and a supportive work environment.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Minimum 1–2 years of customer service experience.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer requests and questions by phone and email.
• Assist with invoices, statements, contracts, and account updates.
• Manage and resolve customer support tickets.
• Coordinate with internal teams to resolve issues.
• Maintain documentation and follow established processes.
• Identify and escalate issues requiring additional support.

Skills

Customer service experience

Problem-solving skills

Microsoft Office

Attention to detail

Organizational skills

Communication skills

Education

High school diploma

Associate degree preferred

Job description

Customer Experience Representative

$19.00/hour | Monday–Friday, 8:00 AM–5:00 PM | On-Site in Beaverton, OR

About Pacific Office Automation

Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the nation. Founded in 1976, POA has grown to more than 40 branches across 11 western states.

With decades of success in office technology sales and service, POA partners with industry-leading manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and more.

We are a growth-focused organization committed to long-term employment, professional development, and a collaborative work environment.

Position

Pacific Office Automation is seeking a Customer Experience Representative to join our team. In this role, you will serve as a key point of contact for customers and internal teams, helping resolve requests and ensuring a positive customer experience.

The ideal candidate is organized, responsive, detail-oriented, and comfortable solving problems while managing multiple priorities.

Key Responsibilities

• Respond to customer requests and questions by phone, email, and internal ticketing systems.

• Assist with invoices, statements, contracts, account updates, and other customer requests.

• Manage and resolve customer and internal support tickets.

• Coordinate with Sales, Accounts Receivable, Service, and Billing teams to resolve issues.

• Maintain accurate documentation and follow established processes.

• Identify issues that require additional support and elevate appropriately.

• Follow up on outstanding requests to ensure they are resolved.

• Provide professional, timely, and service-focused communication.

• Identify opportunities to improve customer service and internal processes.

Required Skills & Qualifications

• High school diploma or equivalent required; Associate degree preferred.

• Minimum 1–2 years of customer service experience, office experience preferred but not required.

• Strong written and verbal communication skills.

• Excellent attention to detail and organizational skills.

• Strong problem-solving and critical-thinking abilities.

• Comfortable using Microsoft Office, including Outlook and Teams.

• Ability to learn new software and business systems.

• Ability to manage multiple priorities in a fast-paced environment.

• Professional phone etiquette and a customer-focused approach.

• Reliable, collaborative, and willing to take ownership of tasks.

Why You’ll Love Working Here

• Professional development and training opportunities.

• Opportunities for career growth into senior customer service, administrative, or operational roles.

• Collaborative and team-focused work environment.

• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.

• 401(k) with employer match.

• Paid vacation, sick leave, and PTO.

• FSA programs.

Pacific Office Automation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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