On-Site Customer Experience Associate I — Fullerton

Avocado Green Brands; Gilbert (AZ); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Medical (HMO, PPO, HSA)

Dental

Vision

Employer Paid Life Insurance

401(k) with employer match

PTO

Volunteer days

Employee product discount

Annual Bonus Plan

Training & tools

Wellness apps

Referral Bonus

Growth opportunities

Job summary

Avocado Green Brands is seeking a Customer Experience Associate I to join our on-site team in Fullerton, CA. The role is hourly and not remote, with responsibilities spanning answering customer questions via phone, chat, and email, documenting issues, and routing problems to the right departments.

You will work toward improving metrics such as PRP, QA, CSAT, and time in queues. We offer a comprehensive benefits package and an annual bonus program, with growth opportunities within a

Qualifications

• 1 year of customer service experience or more.
• Strong communication skills, both written and verbal.
• Ability to document issues clearly and follow up with teams.

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to the appropriate departments.

Skills

Customer service

Strong communication

Job description

Avocado Green Brands is seeking a Customer Experience Associate I to join our on-site team in Fullerton, CA. The role is hourly and not remote, with responsibilities spanning answering customer questions via phone, chat, and email, documenting issues, and routing problems to the right departments.

You will work toward improving metrics such as PRP, QA, CSAT, and time in queues. We offer a comprehensive benefits package and an annual bonus program, with growth opportunities within a