On-Site Customer Champion — Corrugated Packaging

Hood Container Corporation; Columbus (OH); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus program

Benefits package

Job summary

Hood Container Corporation is seeking a on-site Customer Service Representative to serve as the primary contact for customers in our corrugated manufacturing operation. You will coordinate with production, logistics, and sales to ensure accurate orders and timely deliveries.

Ideal candidates have experience in manufacturing customer service, strong communication, and proficiency with CRM systems. The role requires an Associate degree or higher and a willingness to learn our policies and

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role within a manufacturing or industrial environment.
• Basic computer proficiency, including experience with CRM software and Microsoft Office.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Associate degree or higher in business, communications, or a related field.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with product information, order placement, order status updates, and issue resolution.
• Coordinate with internal departments such as production, quality control, and logistics to ensure accurate and timely order fulfillment.
• Document all customer interactions and transactions accurately in the customer relationship management (CRM) system.
• Identify and elevate complex issues to the appropriate teams while following up to ensure resolution.
• Provide feedback to management regarding recurring customer concerns and potential product improvements.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information.
• Support the implementation of customer service policies and procedures to enhance service quality.

Skills

Effective communication

Multi-tasking

CRM experience

Microsoft Office

ERP systems knowledge

Education

Associate degree or higher in business, communications, or related field

Tools

CRM software

Microsoft Office

ERP systems

Job description

Hood Container Corporation is seeking a on-site Customer Service Representative to serve as the primary contact for customers in our corrugated manufacturing operation. You will coordinate with production, logistics, and sales to ensure accurate orders and timely deliveries.

Ideal candidates have experience in manufacturing customer service, strong communication, and proficiency with CRM systems. The role requires an Associate degree or higher and a willingness to learn our policies and