Senior Manufacturing Customer Service Specialist

Hood-Container-1; Stonybrook (PA); On-site; USD 59,000 - 65,000; Full time

Job summary

Hood Container Corporation in York, PA is seeking a Customer Service professional for the manufacturing sector. You will handle customer inquiries, track orders, and coordinate with production, logistics, and sales to ensure timely delivery and accurate information.

The role requires 4+ years in customer service, proficiency with CRM and Microsoft Office, and strong communication skills. A background in manufacturing and ERP systems is preferred; bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 4 years experience in customer service, preferably within a manufacturing or industrial environment.
• Basic computer skills, including experience with CRM software and Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Coordinate with production and logistics teams to track order status and ensure timely delivery of products.
• Resolve customer complaints and issues by identifying root causes and implementing effective solutions.
• Maintain accurate records of customer interactions, orders, and feedback in the company’s CRM system.
• Collaborate with sales and management teams to communicate customer requirements and feedback.
• Identify and elevate complex issues to the appropriate teams while following up to ensure resolution.
• Provide feedback to management regarding recurring customer concerns and potential product improvements.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information.

Skills

CRM software

Microsoft Office

Communication

Multitasking

ERP knowledge

Manufacturing processes

Bilingual

Education

High school diploma

Associate degree or higher preferred

Bachelor’s degree in Business Administration or Communications

Tools

Amtech ERP

Job description

Hood Container Corporation in York, PA is seeking a Customer Service professional for the manufacturing sector. You will handle customer inquiries, track orders, and coordinate with production, logistics, and sales to ensure timely delivery and accurate information.

The role requires 4+ years in customer service, proficiency with CRM and Microsoft Office, and strong communication skills. A background in manufacturing and ERP systems is preferred; bilingual abilities are a plus.