Customer Experience Specialist – Packaging Manufacturing

Hood Container Corporation; Michigan; Ibrido; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Hood Container Corporation is seeking an on-site Customer Service Representative in Walker, MI to act as the main contact for customers. You will coordinate with production, logistics and sales to process orders, resolve issues and provide accurate product information.

The role emphasizes detailed CRM record-keeping, timely communication, and continuous improvement to enhance customer satisfaction and relationships in a packaging manufacturing environment.

Competenze

• High school diploma or equivalent is required.
• Experience in a customer service role within a manufacturing environment.
• Basic computer proficiency including CRM and MS Office.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced setting.

Mansioni

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Assist customers with product information, orders, status updates and issue resolution.
• Coordinate with production, quality, and logistics to ensure accurate order fulfillment.
• Document all customer interactions in the CRM system accurately.
• Escalate complex issues to appropriate teams and follow up on resolutions.
• Provide feedback on recurring concerns and potential product improvements.
• Maintain up-to-date knowledge of products, services, and policies.
• Support implementation of customer service policies and procedures.

Conoscenze

Communication

CRM software

Microsoft Office

Multitasking

Verbal and written communication

Formazione

High school diploma or equivalent

Associate degree or higher (preferred)

Strumenti

CRM software

Microsoft Office

ERP systems (preferred)

Descrizione del lavoro

Hood Container Corporation is seeking an on-site Customer Service Representative in Walker, MI to act as the main contact for customers. You will coordinate with production, logistics and sales to process orders, resolve issues and provide accurate product information.

The role emphasizes detailed CRM record-keeping, timely communication, and continuous improvement to enhance customer satisfaction and relationships in a packaging manufacturing environment.