Customer Experience Pro: Fast, Friendly Support & Retention

MELALEUCA INC; Rexburg (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free product allowance

401(k) with match

Longevity bonuses

No layoffs

Fun company events

Employee discounts

Job summary

Melaleuca in Rexburg, Idaho seeks a responsive Customer Service Associate to handle calls professionally, resolve issues, and ensure customer satisfaction. You'll be part of a fast-paced team in a values-driven organization that treats employees with respect.

You will document interactions, coordinate with shipping and returns, and assist other departments during peak periods. The role offers comprehensive benefits and opportunities for growth within a company that emphasizes wellness and a

Qualifications

• Excellent communication and problem-solving abilities.
• Fast typing speed and accuracy.
• Ability to analyze and resolve customer issues.
• Strong interpersonal skills and teamwork.
• Capable of working under pressure and overtime when needed.
• Able to work independently and professionally.

Responsibilities

• Answer customer calls professionally and courteously.
• Document notes in logs and review before resolving issues.
• Route shipping problems to appropriate department.
• Process product reshipments for lost, damaged, or missing items.
• Issue refunds and address address problems for returned parcels.
• Assist with product returns and credit issues.
• Support other departments during busy periods.
• Maintain adherence to policies and procedures.

Skills

Typing 40 wpm

Problem solving

Communication skills

Interpersonal skills

Ability to work under stress

Independent worker

Job description

Melaleuca in Rexburg, Idaho seeks a responsive Customer Service Associate to handle calls professionally, resolve issues, and ensure customer satisfaction. You'll be part of a fast-paced team in a values-driven organization that treats employees with respect.

You will document interactions, coordinate with shipping and returns, and assist other departments during peak periods. The role offers comprehensive benefits and opportunities for growth within a company that emphasizes wellness and a