Associate Customer Care Representative Albany, OR

Assurant; Albany (OR); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Benefits from Day One - Medical, dent,

Paid Time Off - Including holidays

Career Growth - Tuition reimbursement

Comprehensive Training - Paid training

Job summary

Assurant is seeking an Associate Customer Care Representative in Albany, OR to serve as the voice of our organization. This on-site, full-time role requires handling inbound calls with empathy, resolving issues, and documenting interactions while contributing to special projects and evolving priorities.

We offer a $500 sign-on bonus for on-site employees, a comprehensive benefits package, paid training, and opportunities for career growth as you deliver a WOW customer experience every day.

Qualifications

• High school diploma or GED required.
• Customer service experience (call center preferred).
• Strong communication, listening, and problem-solving skills.
• Ability to multitask using technology in a fast-paced environment.

Responsibilities

• Handle inbound customer calls with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a WOW experience - customers should hear your smile!

Skills

Customer service

Communication

Problem-solving

Multitasking

Education

High School Diploma or GED

Job description

Associate Customer Care Representative

$500 sign-on bonus for on-site employees!!!

Location: Albany, OR | Job Type: Full-Time

Schedule: Must be able to work any shift between 6am-6pm M-F onsite location- Albany, OR

Compensation: Competitive pay

Why Join Us?

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.

What Sets Us Apart

• Benefits from Day One - Medical, dental, vision, and more
• Paid Time Off - Including holidays
• Career Growth - Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
• Comprehensive Training - Paid training to set you up for success

What You’ll Do

• Handle inbound customer calls with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience - customers should hear your smile!

Note: This role does not involve cold calling, sales, or contract upgrades.

What We’re Looking For

• Minimum Requirements:
  • High school diploma or GED
  • Customer service experience (call center preferred)
  • Strong communication, listening, and problem-solving skills
  • Ability to multitask using technology in a fast-paced environment

Work Environment

• Full-time, 40 hours/week
• Shifts may vary and include holidays
• Periodic shift bids determine schedules based on business needs

Ready to Make a Difference?

If you're a great communicator, a natural problem solver, and passionate about delivering exceptional service, we’d love to hear from you!

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.