Associate Customer Care Representative Albany, OR

Assurant, Inc.; Albany (OR); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off

Career Growth

Tuition reimbursement

Job summary

Assurant, Inc. is hiring an Associate Customer Care Representative in Albany, OR to be the voice of the company for inbound customer interactions. This on-site, full-time role emphasizes empathy, problem solving, and delivering a WOW experience on every call.

You will handle inquiries, document interactions, and contribute to ongoing projects while supporting best-in-class service standards. The position offers comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or GED.
• Customer service experience (call center preferred).
• Strong communication, listening, and problem‑solving skills.
• Ability to multitask using technology in a fast‑paced environment.
• Work Environment: Full-time, 40 hours/week.
• Shifts may vary and include holidays.
• Periodic shift bids determine schedules based on business needs.

Responsibilities

• Handle inbound customer calls with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call—customers should hear your smile!

Skills

Customer service

Communication

Problem solving

Multitasking

Call center experience

Education

High school diploma or GED

Job description

Associate Customer Care Representative

$500 sign-on bonus for on-site employees!!! Location: Albany, OR | Job Type: Full-Time Schedule: Must be able to work any shift between 6am-6pm M-F onsite location- Albany, OR Compensation: Competitive pay

Why Join Us?

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.

What Sets Us Apart:

• Benefits from Day One – Medical, dental, vision, and more
• Paid Time Off – Including holidays
• Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
• Comprehensive Training – Paid training to set you up for success

What You’ll Do:

• Handle inbound customer calls with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call—customers should hear your smile!

Note: This role does not involve cold calling, sales, or contract upgrades.

What We’re Looking For:

Minimum Requirements:

• High school diploma or GED
• Customer service experience (call center preferred)
• Strong communication, listening, and problem‑solving skills
• Ability to multitask using technology in a fast‑paced environment
• Work Environment: Full-time, 40 hours/week
• Shifts may vary and include holidays
• Periodic shift bids determine schedules based on business needs

Pay Range: $17.84 - $27.67 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI‑enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place.

We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.