On-Site Customer Care Advocate I

Palmetto GBA, LLC; Augusta, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k match

On-site gym

Education assistance

PTO

Discount programs

Job summary

Palmetto GBA, LLC is seeking a Customer Service Advocate I to provide prompt, accurate responses to customer inquiries at our Augusta, GA site. Work is full-time, Monday–Friday, on-site with training hours in the first week and schedule variation during the day.

You will document inquiries, research issues, and coordinate with departments to resolve problems. The role emphasizes courteous service, high-quality communication, and adherence to company policies while supporting improvements and

Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication.

Responsibilities

• Respond to inquiries via phone, email, or walk-in in a timely, courteous manner.
• Document inquiries and resolve with research and proper updates.
• Coordinate with other departments to resolve problems and improve service.

Skills

Verbal communication

Written communication

Research skills

Education

High School Diploma

Associate Degree

Job description

Palmetto GBA, LLC is seeking a Customer Service Advocate I to provide prompt, accurate responses to customer inquiries at our Augusta, GA site. Work is full-time, Monday–Friday, on-site with training hours in the first week and schedule variation during the day.

You will document inquiries, research issues, and coordinate with departments to resolve problems. The role emphasizes courteous service, high-quality communication, and adherence to company policies while supporting improvements and