Customer Service Rep - Entry Level CSR

Xcel Management Inc; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

Xcel Management Inc. in Florida is seeking an entry level Customer Service Representative to assist customers in person, providing timely support and building product knowledge.

You will work closely with a small team and report to the Customer Service Manager and Team Lead to ensure a smooth customer experience. Responsibilities include identifying sales opportunities and supporting sales initiatives while maintaining high service standards during day shifts.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Provide timely and accurate customer support in person.
• Develop and maintain strong product knowledge to assist customers effectively.
• Collaborate with team members to ensure a seamless customer experience.
• Assist in identifying sales opportunities and support sales initiatives.

Education

High school diploma or equivalent

Job description

Job Description

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer needs and contribute to sales efforts.

Responsibilities

• Provide timely and accurate customer support in person
• Develop and maintain strong product knowledge to assist customers effectively
• Collaborate with team members to ensure a seamless customer experience
• Assist in identifying sales opportunities and support sales initiatives

Preferred Qualifications

• High school diploma or equivalent