Client Success Manager - Payroll & HR Systems

Paylocit; Town of Pittsford (NY); On-site; USD 34,000 - 39,000; Full time

Job summary

Paylocity is seeking an Account Manager II in Rochester, NY for an in-office role. The position focuses on resolving client payroll and HR system challenges while building strong customer relationships.

You will use problem-solving skills across phone, Zoom, and email interactions as the primary contact within a dedicated client support team. The role requires a bachelor’s degree and at least 1 year in technical support or a high-volume customer-facing environment.

Qualifications

• Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer‑facing roles
• Experience in customer service or previous client interfacing role
• Strong computer skills, including Microsoft Office with proficiency in Excel
• Strong written communication skills for business correspondence
• Strong team player with attention to detail
• Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Responsibilities

• Issue resolution and escalation when needed
• Champion clients' interests, collaborating with internal experts for optimal solutions
• Deliver timely solutions meeting client requirements and internal service metrics
• Leverage internal resources to source and validate answers while adhering to payroll policies
• Navigate systems and maintain advanced knowledge in Paylocity products
• Work cross-functionally as a team player

Skills

Problem solving

Communication

Team player

Analytical thinking

Education

Bachelor’s degree

Tools

Excel

Microsoft Office

Job description

Paylocity is seeking an Account Manager II in Rochester, NY for an in-office role. The position focuses on resolving client payroll and HR system challenges while building strong customer relationships.

You will use problem-solving skills across phone, Zoom, and email interactions as the primary contact within a dedicated client support team. The role requires a bachelor’s degree and at least 1 year in technical support or a high-volume customer-facing environment.