On-Site Client Care & Scheduling Coordinator

Mainspring Recovery; Dumfries (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mainspring Recovery is seeking a Client Care Coordinator to support client care coordination and day-to-day operations on-site in Dumfries, VA. You will serve as a central point of communication among clinical teams, operations, insurance partners, and external providers to ensure clients are properly scheduled, prepared for, and attend all appointments, whether virtual or in-person.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple

Qualifications

• High school diploma or equivalent required.
• Ability to coordinate schedules, logistics, and cross-department communication.
• Working knowledge of medical and insurance terminology preferred.

Responsibilities

• Coordinate and ensure clients are prepared for and attend all virtual and in-person appointments.
• Transport clients to and from medical, clinical, and ancillary appointments as assigned.
• Assist with medication coordination, including pharmacy pickups and timely delivery to appropriate staff.
• Communicate with insurance providers regarding authorizations, denials, and coverage-related questions.
• Track, document, and communicate insurance authorization issues and denials to clinical, utilization management, and leadership teams.
• Serve as a liaison between clients, clinical teams, operations, and administrative departments to ensure clear, timely communication.
• Maintain accurate scheduling, tracking, and coordination records related to appointments and client movement.
• Support day-to-day health unit operations to ensure efficient workflow and minimal disruption to client care.
• Maintain confidentiality and comply with HIPAA, organizational policies, and professional standards at all times.
• Collaborate with department leaders to anticipate needs, resolve issues, and support continuity of services.

Skills

Organizational skills

Time management

Multitasking

Verbal communication

Written communication

Professionalism

Confidentiality

Team collaboration

Independent work

Education

High school diploma or equivalent

Job description

Mainspring Recovery is seeking a Client Care Coordinator to support client care coordination and day-to-day operations on-site in Dumfries, VA. You will serve as a central point of communication among clinical teams, operations, insurance partners, and external providers to ensure clients are properly scheduled, prepared for, and attend all appointments, whether virtual or in-person.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple