On-Site & Client Account Leader - Aerospace

Sopra Steria USA; Kinston, Northern (NC, KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Sopra Steria Aeroline is seeking a Site Manager & Client Account Manager to lead on-site and remote teams, manage client relationships, and drive profitable growth within a major client account. You will oversee service delivery, governance, and financial performance while promoting a culture of excellence and customer focus.

The role combines strategic leadership with day-to-day operations, including stakeholder engagement, contract execution, and cross-functional collaboration to ensure high

Responsibilities

• Client Relationship Management: Act as the primary point of contact for the client.
• Client Relationship Management: Develop and maintain strong relationships with key stakeholders and decision-makers.
• Client Relationship Management: Lead customer governance meetings, steering committees, and business reviews.
• Client Relationship Management: Ensure customer satisfaction and proactively address concerns or escalations.
• Client Relationship Management: Identify client needs and propose value-added solutions.
• Client Relationship Management: Foster long-term strategic partnerships with the client.
• Operations and Service Delivery Management: Ensure the successful execution of all contracted activities.
• Operations and Service Delivery Management: Monitor project performance, service quality, and customer commitments.
• Operations and Service Delivery Management: Coordinate resources to support project delivery objectives.
• Operations and Service Delivery Management: Manage operational risks and implement corrective action plans when necessary.
• Operations and Service Delivery Management: Ensure compliance with contractual obligations, company standards, and safety requirements.
• Operations and Service Delivery Management: Drive continuous improvement initiatives and operational excellence.
• Team Leadership and People Management: Lead, coach, and develop multidisciplinary teams located on-site and remotely.
• Team Leadership and People Management: Establish clear objectives and performance expectations.
• Team Leadership and People Management: Support recruitment, onboarding, training, and employee development activities.
• Team Leadership and People Management: Promote employee engagement and retention.
• Team Leadership and People Management: Foster a collaborative, accountable, and customer-focused culture.
• Team Leadership and People Management: Resolve conflicts and support team well-being.
• Business Development and Account Growth: Identify and qualify new business opportunities within the client organisation.
• Business Development and Account Growth: Expand existing services and promote new offerings.
• Business Development and Account Growth: Develop account growth strategies aligned with regional objectives.
• Business Development and Account Growth: Support the preparation of proposals, Statements of Work (SOWs), and commercial presentations.
• Business Development and Account Growth: Participate in contract negotiations and commercial discussions.
• Business Development and Account Growth: Build executive-level relationships to increase the company's footprint within the account.
• Financial Management: Assume responsibility for the site's financial performance.
• Financial Management: Manage revenue, costs, profitability, and budgetary objectives.
• Financial Management: Monitor project margins and resource utilisation.
• Financial Management: Develop forecasts, budgets, and financial reports.
• Financial Management: Identify financial risks and implement mitigation actions.
• Financial Management: Ensure accurate invoicing and revenue recognition processes.
• Reporting and Governance: Provide regular operational and financial reporting to North American leadership.
• Reporting and Governance: Present account performance, risks, opportunities, and action plans.
• Reporting and Governance: Maintain accurate project dashboards and management reports.
• Reporting and Governance: Support strategic planning and business reviews.
• Strategic Leadership: Contribute to the development of the company's North American growth strategy.
• Strategic Leadership: Drive local market awareness and client engagement initiatives.
• Strategic Leadership: Represent the company during customer meetings, industry events, and local business

Job description

Sopra Steria Aeroline is seeking a Site Manager & Client Account Manager to lead on-site and remote teams, manage client relationships, and drive profitable growth within a major client account. You will oversee service delivery, governance, and financial performance while promoting a culture of excellence and customer focus.

The role combines strategic leadership with day-to-day operations, including stakeholder engagement, contract execution, and cross-functional collaboration to ensure high