Site Manager & Client Account Manager
Sopra Steria
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Benefits offered by this job
Job summary
Sopra Steria is seeking a senior Client Relationship and Delivery Lead to manage strategic aerospace and manufacturing accounts in North America. You will steer governance, ownership of service delivery, and cross-functional collaboration across on-site and remote teams.
The role emphasizes strong leadership, financial oversight, and proactive growth strategies, with a focus on MES, PLM, and ERP integrations within digital transformation initiatives.
Qualifications
- Bachelor's degree in engineering, manufacturing, IT or business; MBA is a plus.
- Minimum 10 years in industrial, engineering, consulting, or technology services environments.
- Proven experience managing strategic client relationships and leading cross-functional teams.
Responsibilities
- Act as the primary contact for the client and lead governance meetings.
- Manage operations, service delivery, and risk mitigation.
- Lead multidisciplinary teams located on-site and remotely.
- Identify opportunities and drive account growth through proposals and negotiations.
- Oversee budgets, revenue, profitability, and financial reporting.
- Provide regular operational and financial updates to leadership.
Skills
Education
Tools
Job description
Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative solutions. With 50,000 employees in nearly 30 countries and a revenue of €5.1 billion in 2022, we are committed to achieving sustainable results and placing people at the heart of technology.
Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative solutions. With 50,000 employees in nearly 30 countries and a revenue of €5.1 billion in 2022, we are committed to achieving sustainable results and placing people at the heart of technology.
The world is how we shape it. For more information, visit us at www.soprasteria.com. Join Sopra Steria Aeroline and become part of a forward-thinking team shaping the future of aerospace through digital innovation. If you are passionate about managing business accounts, aerospace technologies, and want to make a meaningful impact, we want to meet you!
- Act as the primary point of contact for the client.
- Develop and maintain strong relationships with key stakeholders and decision-makers.
- Lead customer governance meetings, steering committees, and business reviews.
- Ensure customer satisfaction and proactively address concerns or escalations.
- Identify client needs and propose value-added solutions.
- Foster long‑term strategic partnerships with the client.
- Ensure the successful execution of all contracted activities.
- Monitor project performance, service quality, and customer commitments.
- Coordinate resources to support project delivery objectives.
- Manage operational risks and implement corrective action plans when necessary.
- Ensure compliance with contractual obligations, company standards, and safety requirements.
- Drive continuous improvement initiatives and operational excellence.
- Lead, coach, and develop multidisciplinary teams located on‑site and remotely.
- Establish clear objectives and performance expectations.
- Support recruitment, onboarding, training, and employee development activities.
- Promote employee engagement and retention.
- Foster a collaborative, accountable, and customer‑focused culture.
- Resolve conflicts and support team well‑being.
- Identify and qualify new business opportunities within the client organisation.
- Expand existing services and promote new offerings.
- Develop account growth strategies aligned with regional objectives.
- Support the preparation of proposals, Statements of Work (SOWs), and commercial presentations.
- Participate in contract negotiations and commercial discussions.
- Build executive‑level relationships to increase the company's footprint within the account.
- Assume responsibility for the site's financial performance.
- Manage revenue, costs, profitability, and budgetary objectives.
- Monitor project margins and resource utilisation.
- Develop forecasts, budgets, and financial reports.
- Identify financial risks and implement mitigation actions.
- Ensure accurate invoicing and revenue recognition processes.
- Provide regular operational and financial reporting to North American leadership.
- Present account performance, risks, opportunities, and action plans.
- Maintain accurate project dashboards and management reports.
- Support strategic planning and business reviews.
- Contribute to the development of the company's North American growth strategy.
- Drive local market awareness and client engagement initiatives.
- Represent the company during customer meetings, industry events, and local business forums.
- Identify emerging trends and opportunities within the aerospace and manufacturing sectors.
- Develop workforce plans aligned with business growth objectives.
- Anticipate future skills and staffing requirements.
- Optimise resource allocation across projects and programmes.
- Coordinate with recruiting teams to support hiring plans.
- Bachelor's degree in Engineering, Manufacturing, Information Technology, Business Administration, or a related field.
- MBA or equivalent business qualification is considered an asset.
- Minimum 10 years of professional experience in industrial, engineering, consulting, or technology services environments.
- Proven experience managing strategic client relationships.
- Demonstrated success leading cross‑functional teams.
- Experience managing budgets, revenue, profitability, and business performance.
- Previous experience in aerospace, manufacturing, digital transformation, MES, PLM, or industrial IT environments is highly desirable.
- Strong people management skills.
- Team development and coaching.
- Change management.
- Decision‑making and problem‑solving.
- Account management.
- Business development.
- Commercial negotiation.
- Contract management.
- P&L management.
- Budget planning.
- Forecasting and reporting.
- Cost optimisation.
Knowledge of one or more of the following:
- Manufacturing Execution Systems (MES)
- PLM
- Industry 4.0
- Smart Manufacturing
- ERP systems (SAP preferred)
- Industrial Digital Transformation
- Customer‑focused mindset
- Entrepreneurial spirit
- Results‑driven approach
- Strategic thinking
- Excellent communication and presentation skills
- Strong networking and stakeholder management abilities
- Ability to thrive in a fast‑paced international environment
- English
- French is a plus
- Attractive salary
- Annual performance bonus
We thank all applicants for showing an interest in this position. Please note that only shortlisted candidates will be contacted for further steps in the selection process.
Sopra Steria is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Our company works everyday to combat all forms of discrimination and promote a respectful working environment. We encourage applications from all qualified individuals, including women, visible minorities, Indigenous people, and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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