Call-by-Call Manager

Grand Canyon Home Services LLC; Youngtown (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Your Birthday is a Paid Day Off

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

A family-owned air conditioning, heating, and plumbing company is seeking a Call-by-Call Manager to oversee operations and enhance customer satisfaction. This role requires a detail-oriented leader with experience in call center management, aiming to improve service delivery and operational efficiency in a growing team-oriented environment.

Qualifications

• Experience in call center management or leadership roles.
• Strong analytical and problem-solving skills.
• Excellent communication and team management abilities.

Responsibilities

• Oversee daily call center operations and manage team performance.
• Analyze call metrics to identify trends and improvement areas.
• Develop strategies to improve call handling and customer satisfaction.
• Provide leadership and guidance to call center staff.

Skills

Analytical skills

Problem-solving

Communication

Team management

Tools

HVAC technology

Job description

Benefits:

• Your Birthday is a Paid Day Off
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Are You A Perfectionist? Extremely Detail Oriented? Hard Working? Task Oriented? Able To Hold Others Accountable?

Family owned, local air conditioning, heating, and plumbing company with an excellent reputation is seeking a Call-by-Call Manager! We have been in business for over 25 years, building a reputation for honesty and trustworthiness with an A+ BBB rating. We are looking for a trustworthy, reliable, and highly organized "boss"... aka: Call-by-Call Manager, to join our team! This role is essential in ensuring exceptional service delivery for every customer call (phone and field service calls). It is key to enhancing operations, improving customer satisfaction, and increasing operational efficiency.

***If you prefer minimal work and just clocking in, please stop reading now. This position is not for you!

Who Are We?

We’re Grand Canyon Home Services LLC. Started over 25 years ago as a one-man operation doing heating and cooling. Today, we are expanding and aiming to dominate the West Valley market with services including Plumbing, Heating, Cooling, Electric, Duct Cleaning, Drain and Sewer Services, and more. We have served thousands of satisfied customers, and our growth plans are ambitious.

We’re seeking team members eager to push their limits, earn recognition and compensation, and build a lifelong career in a friendly, team-oriented environment.

What Makes Us Different?

Our goal is simple: serve our clients at the highest level and build lasting friendships in the process.

Responsibilities:

• Oversee daily call center operations and manage team performance.
• Analyze call metrics to identify trends and improvement areas.
• Develop strategies to improve call handling and customer satisfaction.
• Provide leadership and guidance to call center staff.

Requirements:

• Experience in call center management or leadership roles.
• Strong analytical and problem-solving skills.
• Excellent communication and team management abilities.
• Proficiency in HVAC technology and efficiency systems.