On-Site Call Center Leader | Coach & KPIs

Serenity Healthcare; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days to start, increasing to 15 after year one

10 paid holidays

Job summary

Serenity Healthcare is seeking a dedicated Call Center Supervisor to oversee operations in Fort Worth, TX. You will manage daily call center functions, ensuring quality and efficiency, while fostering team development and accountability.

The ideal candidate has at least 1 year of supervisory experience, strong decision-making skills, and a commitment to team success. This role offers competitive pay, comprehensive benefits, and opportunities for upward mobility within a growing organization.

Qualifications

• At least 1 year of supervisory experience in a call center setting.
• Demonstrated ability to manage team KPIs and move numbers positively.
• Confident making real-time decisions in unpredictable situations.

Responsibilities

• Run daily call floor operations focusing on quality and efficiency.
• Build and execute individual development plans for team members.
• Use performance dashboards to diagnose and resolve issues.

Skills

Supervisory experience in a call center

Team management

KPI management

Decision making

Job description

Serenity Healthcare is seeking a dedicated Call Center Supervisor to oversee operations in Fort Worth, TX. You will manage daily call center functions, ensuring quality and efficiency, while fostering team development and accountability.

The ideal candidate has at least 1 year of supervisory experience, strong decision-making skills, and a commitment to team success. This role offers competitive pay, comprehensive benefits, and opportunities for upward mobility within a growing organization.