Call Center Supervisor: Lead a High-Impact Floor

Serenity Healthcare; Arlington (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days to start, increasing to 15 after year one

10 paid holidays

Referral bonuses

Job summary

Serenity Healthcare is seeking a Call Center Supervisor in Arlington, TX. The role involves managing call floor operations to ensure quality and efficiency while developing team members. Supervisory experience in a call center is required, alongside skills in managing KPIs and coaching.

The position offers competitive pay, comprehensive benefits including 90% employer-paid health coverage, and genuine opportunities for upward mobility in a growing organization.

Qualifications

• At least 1 year of supervisory experience in a call center setting.
• Demonstrated ability to manage team KPIs.
• Background in hospitality leadership or high-volume retail management is a plus.

Responsibilities

• Run daily call floor operations focused on quality and efficiency.
• Build individual development plans for team members.
• Use performance dashboards to diagnose issues quickly.
• Own compliance with operational standards and internal workflows.

Skills

Supervisory experience in a call center

Team KPI management

Coaching and retaining team members

Real-time decision making

Organizational skills and detail orientation

Job description

Serenity Healthcare is seeking a Call Center Supervisor in Arlington, TX. The role involves managing call floor operations to ensure quality and efficiency while developing team members. Supervisory experience in a call center is required, alongside skills in managing KPIs and coaching.

The position offers competitive pay, comprehensive benefits including 90% employer-paid health coverage, and genuine opportunities for upward mobility in a growing organization.