On-Site Business Systems Analyst - Training & Documentation

Greycell Labs Inc; Latham (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

NYS Office of the Attorney General in Latham, NY is seeking an on-site Business Systems Analyst to support the NYMatters and CRB Modernization projects under the Application Modernization Program. You will translate complex business needs into documentation and training materials, collaborating with subject matter experts, developers, and end users.

The role requires extensive experience in documenting processes, user guides, testing materials, and governance artifacts, plus proficiency with

Qualifications

• 84 months of experience authoring technical and business process documentation including user guides, training manuals, processes, policies and procedures.
• 36 months of experience creating user-facing documentation, instructions and training materials for Enterprise applications that serve multiple groups with user bases of over 1,000 users in the public or private sector.
• 36 months of experience working with technical staff and stakeholders at all levels to define, model, document and analyze business and technical processes.
• 36 months of experience preparing testing materials including test plans, scenarios and scripts, and test execution tracking and reporting.
• 12 months of experience writing effective AI prompts in support of document analysis, drafting, or other BA tasks.
• 12 months experience building reports using Oracle Analytics tools like OBIEE or Oracle BI Publisher.
• 12 months experience producing user-facing documents that strictly adhere to WCAG 2.2 Level AA compliance and institutional accessibility benchmarks
• 12 months of experience creating instructional videos using UPK or other tools
• 12 months of experience preparing procurement documents such as RFP
• 12 months of experience working with Public sector

Responsibilities

• This position requires building training environments and developing documentation for multiple technology needs.
• Collaborate with subject matter experts, application developers, training staff and users to understand applications and business processes.
• Develop training materials and user guides aligned with accessibility benchmarks and procurement requirements.

Skills

Technical writing

User-facing documentation

Process modeling

Test planning

AI prompts

Oracle Analytics

WCAG compliance

Instructional videos

Procurement documents

Public sector experience

Tools

OBIEE

Oracle BI Publisher

Job description

NYS Office of the Attorney General in Latham, NY is seeking an on-site Business Systems Analyst to support the NYMatters and CRB Modernization projects under the Application Modernization Program. You will translate complex business needs into documentation and training materials, collaborating with subject matter experts, developers, and end users.

The role requires extensive experience in documenting processes, user guides, testing materials, and governance artifacts, plus proficiency with