Business Systems Analyst 1 Trainee 1 / 2 (NY HELPS)

Children & Family Services, Office of; City of Albany (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

The Business Systems Analyst 1 Trainee position, located at the Human Services Call Center in Menands, NY, supports the NY HELPS program within the Office of Children and Family Services. The role involves eliciting and analyzing business requirements, managing stakeholder needs, creating knowledge bases, and providing production support across the system development lifecycle.

You will liaise between business and IT staff, participate in planning, testing, and documentation, and grow your BA

Qualifications

• 4–6 years of business analysis experience using BA techniques to elicit requirements.
• Experience creating and maintaining comprehensive documentation throughout the SDLC.
• Experience validating requirements and developing test plans, logical designs, and test scenarios.
• Bachelor's degree or higher may substitute for 2–6 years of experience.
• Eligible for NY HELPS non-competitive appointment program; must meet minimum qualifications.

Responsibilities

• Elicit and analyze business requirements.
• Manage stakeholder needs.
• Create knowledge bases.
• Provide production support.
• Serve as liaison between business and IT across the SDLC.

Skills

Requirements elicitation

Documentation

Test planning

SDLC liaison

Stakeholder management

Production support

Education

Bachelor's degree or higher

Job description

The Business Systems Analyst 1 Trainee position, located at the Human Services Call Center in Menands, NY, supports the NY HELPS program within the Office of Children and Family Services. The role involves eliciting and analyzing business requirements, managing stakeholder needs, creating knowledge bases, providing production support, and serving as liaison between business and IT staff across the system development lifecycle.

Key qualifications:

• 4–6 years of business analysis experience (depending on trainee level) using business analysis techniques to elicit requirements
• Experience creating and maintaining comprehensive documentation throughout the system development lifecycle
• Experience validating and verifying requirements and developing test plans, logical designs, and test scenarios
• Associate, bachelor's, master's, or doctorate degree may substitute for 2–6 years of experience respectively
• Eligible for NY HELPS non-competitive appointment program; must meet minimum qualifications for the title applied