On-Site Branch Customer Success & Sales Pro

AAA-The Auto Club Group; Cary (NC); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

AAA membership

Roadside assistance

Travel discounts

Adoption assistance

Job summary

The Auto Club Group in Cary, NC is seeking a Branch Customer Service Representative to greet members, promote and sell membership and travel products, and support daily branch operations on-site. This role emphasizes building relationships, driving satisfaction, and contributing to branch goals.

The position offers a full-time on-site schedule with a Monday–Friday workweek, plus occasional Saturday hours. Excellent customer service and MS Office proficiency are required to succeed.

Qualifications

• High School Diploma or equivalent.
• Customer experience in a service role with problem-solving.
• Proficient with Microsoft Office.
• Strong organization and multitasking skills.
• Excellent communication and teamwork.

Responsibilities

• Greet, service, and sell membership and travel products.
• Generate leads and share promotions for insurance and travel products.
• Respond to member inquiries and resolve complaints.
• Process payments and balance cash drawer.
• Provide administrative support to staff during peak periods.
• Perform other duties as assigned.

Skills

Customer service

Microsoft Office

Organization

Communication

Multitasking

Education

High School Diploma or equivalent

Job description

The Auto Club Group in Cary, NC is seeking a Branch Customer Service Representative to greet members, promote and sell membership and travel products, and support daily branch operations on-site. This role emphasizes building relationships, driving satisfaction, and contributing to branch goals.

The position offers a full-time on-site schedule with a Monday–Friday workweek, plus occasional Saturday hours. Excellent customer service and MS Office proficiency are required to succeed.