On-Site Billing & Collections Specialist — Impact

TaxRise Inc.; Irvine, Northern (CA, KY); Hybrid; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401(k) with company match

On-site gym and gaming lounge

Catered team lunches Fridays

Team outings

Job summary

TaxRise Inc. is seeking a Billing and Collections Specialist to manage payment collections and resolve billing issues on-site in Irvine. You will communicate with clients, lenders, and internal teams to collect overdue payments and provide timely case updates.

Ideal candidates are proactive, professional, and solutions-driven with strong service orientation. The role emphasizes in-person collaboration with the team, offering competitive hourly pay and opportunities for growth in a mission-driven

Qualifications

• Experience in collections, billing or high-volume customer service.
• Strong communication skills, both verbal and written.
• Bilingual in English and Spanish preferred.

Responsibilities

• Handle a high volume of inbound and outbound calls related to billing and collections.
• Pull and review past-due accounts and reach out to clients to collect payment.
• Provide lenders and internal teams with accurate and timely case updates.
• Resolve billing inquiries with a client-first approach.
• Follow up on payment arrangements and assist clients in bringing accounts current.
• Identify reasons for account delinquency and escalate complex issues to management.
• Maintain accurate client contact information and up-to-date records.
• Explain payment workout options within company guidelines and ensure compliance.

Skills

Billing & collections

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Job description

TaxRise Inc. is seeking a Billing and Collections Specialist to manage payment collections and resolve billing issues on-site in Irvine. You will communicate with clients, lenders, and internal teams to collect overdue payments and provide timely case updates.

Ideal candidates are proactive, professional, and solutions-driven with strong service orientation. The role emphasizes in-person collaboration with the team, offering competitive hourly pay and opportunities for growth in a mission-driven