On-Site Collections Specialist: Make a Real Impact

TaxRise Inc.; Irvine, Northern (CA, KY); Hybrid; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) with company match

Professional Development Program

On-site gym and gaming lounge

Catered team lunches every Friday

Quarterly company outings

Job summary

TaxRise Inc. is seeking a Collections Specialist to support client satisfaction and financial success by managing payment collections and resolving billing issues. This 100% on-site role involves communicating with clients, lenders, and internal teams to collect payments and provide timely updates.

The ideal candidate has strong communication and customer service experience, with bilingual English/Spanish preferred. Join a mission-driven company that values growth and professional development.

Qualifications

• High school diploma or GED or three years related experience or equivalent.

Responsibilities

• Handle a high volume of inbound and outbound calls related to billing and collections.
• Pull and review past-due accounts and reach out to clients to collect payment.
• Provide lenders and internal teams with accurate and timely case updates.
• Resolve billing inquiries with a client-first approach.
• Follow up on payment arrangements and assist clients in bringing accounts current.
• Identify reasons for account delinquency and elevate complex issues to management.
• Ensure accurate and up-to-date client contact information.
• Regularly monitor and manage open accounts to identify outstanding debts.
• Record payments accurately and maintain organized records.
• Explain payment workout options within company guidelines.
• Maintain compliance with federal and state regulations related to billing and collections.
• Perform general office tasks and additional duties assigned by management.

Skills

Call handling

Billing & collections

Customer service

Bilingual English/Spanish (preferred)

Data entry

Multi-tasking

Education

High school diploma or GED

Three years related experience or equivalent

Tools

Typing speed

Computer proficiency

Job description

TaxRise Inc. is seeking a Collections Specialist to support client satisfaction and financial success by managing payment collections and resolving billing issues. This 100% on-site role involves communicating with clients, lenders, and internal teams to collect payments and provide timely updates.

The ideal candidate has strong communication and customer service experience, with bilingual English/Spanish preferred. Join a mission-driven company that values growth and professional development.